Help - online flood warning service

The Environment Agency's online Flood Warning Service shows the current Flood Warning situation throughout England and Wales. It is automatically updated every 15 minutes, 24 hours a day, 7 days a week. The service can be reached by clicking on 'Flood warnings' on the right of this page. Please note that during times of especially high demand, a cut down emergency system operates which is less interactive.

The service currently covers designated Flood Warning Areas in England and Wales. In these areas, we are able to provide a full Flood Warning Service using the following codes - Flood Watch, Flood Warning, Severe Flood Warning and All Clear.

• To find out what these codes mean, click on 'Flood warning codes'.  For Flood Warning information in Scotland, follow the link to SEPA.

The service is available in both English and Welsh. You can swap between languages using the button near the top left corner of the screen.

Follow the link to the 'Flood warnings' on the right of this page.  This will take you to a National Summary. This provides an overview of the number and type of flood warnings in force in each of the Environment Agency's regions. (If you are unsure which region you want, follow the link to 'Regional descriptions' on the left of this page.)

From the National Summary page you can gain further information by:

• Clicking on a red number and status code in the table - this will take you to a list of Flood Warning Areas whose Flood Warning status and region match the entry you selected from the table (e.g. areas with the status 'All Clear' in Thames region).
• Clicking on the name of a region in the left hand column - this will take you to a list of all the Flood Warning Areas in that region, regardless of whether they have a warning in force. They are listed alphabetically, but the most severe warnings are always listed first.
• Performing a search - there is a search facility at the top of the National Summary page. For help with searching, follow the link 'Flood warning searches' on the left of this page.

Above the National Summary you will also see the words 'Last updated'. This shows you when the information was last revised. Remember to refresh the page in your browser to ensure you view the latest information.

Information available

When you perform a search, or click an entry in the National Summary table, the system will display a list of Flood Warning Areas if more than one area matches your choice. This list shows the Flood Warning status and time that the warning was received for each area.

You can display further information for any area by clicking on its name in the list. By doing this, you may find the following additional types of information for that specific area:

• Location - a short description of extent of the area
• Floodline - a paragraph about this Environment Agency service, including the quick dial number(s) for this area, which will make it easier for you to use Floodline if you want to
• View map of this Flood Warning area - a link to a map, showing the Flood Warning Area shaded purple over a map of England and Wales
• Region - the Environment Agency region within which the area lies
• Previous statuses: - details of the last five Flood Warning statuses for the area (this information may periodically be cleared from the system between flooding events)
• Updates on local radio and TV - details of local broadcasters who carry information about flooding
• Notes - additional information specific to the area

Sending us your comments

Some pages within the online Flood Warning service includes a link to a feedback form on the right of the page. Use this if:

• you would like to share your flooding experiences
• you have any comments about the online Flood Warning service, or
• you would like to suggest ways we can improve the Environment Agency's Flood Warning service.

For further information about a Flood Warning in a particular area, you can call Floodline 24 hours a day on 0845 988 1188. The Floodline minicom number is 0845 602 6340.